Free returns within 14 days of delivery
According to Article 52 of the Consumer Code, you have the right to withdraw from the purchase contract for any reason, without giving reasons and without any penalty, within 14 (fourteen) days from the date of delivery of the products.
To exercise this right you can:
- fill in the Return Request form in the Contact section;
- or, contact our customer service directly at +39.0331076419;
- or, send an email to firstname.lastname@example.org highlighting your intention to exercise the right of withdrawal; this communication must contain the following information: (i) indication of the Products for which you wish to exercise the right of withdrawal; (ii) order number and (iii) the reason for the return;
- or, through the return activation function in the order details, available in the personal area of your account.
We will contact you to make arrangements to collect the returned goods.
For more information see our Terms and Conditions.