In this section, you can find the answers to the most frequently asked questions regarding the conditions of sale and our services

If you do not find what you are looking for, contact us, we will be happy to answer all your questions.



How can I verify that my order has been successful?

If the order has been placed correctly and is confirmed, you will be automatically redirected to the confirmation page where you will find your order number. You will also be sent an email with all the details. Your order will also be visible in your order history in your profile area.

What are the payment methods available?

On Priscilla Dinamo Online Store it is possible to pay by credit card or PayPal.

Is the payment secure?

Security is extremely important to us, so we want you to know that your information will be encrypted and safe. On Priscilla Dinamo Online Store, every purchase is made with maximum security thanks to the use of certified secure servers and the adoption of the most advanced encryption systems (SSL). All transactions are processed by a secure online payment gateway that transfers payment information via the highest security standard, in encrypted form. We also take the risk of fraud seriously, all transactions are monitored by both our payments department and your credit institution.

In case of product defects, who should I contact for assistance?

We are very sorry that you have received a defective product and we want to help you solve the problem as quickly as possible. For purchases made at a Priscilla Dinamo store or authorized resellers, we invite you to contact the store where you purchased the product directly. For purchases made online, contact Customer Service as soon as you discover the defect and provide as many details as possible (the order number, which item is defective, what is the defect, etc.). Our Customer Service will take care of your request as soon as possible and will find a solution.

What does the guarantee include and how long does it last?

The warranty covers product defects with the exception of those caused by improper use or treatment; by law, it is 24 months from the date of purchase of the product, shown on the receipt/invoice.

How can I check the status of my order?

In the My Orders section of your My Account reserved area, you can view the status of your order at any time.

Can I choose the day and/or time of delivery?

Yes, once you have placed your order, you will be contacted by our Customer Service to agree on the day and time of delivery.


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